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The institution must periodically send a reminder of the error-resolution procedures. In the event of any discrepancy between the documents found at this Web site and those rules and standards Mastercard deems to be the official rules and standards, the official rules and standards will apply. It may send a detailed notice annually or provide an abbreviated notice with each account statement. Are you sure you would like to proceed? Feel free to download the official Mastercard Rules and other important documents below. Both documents must include the type of electronic transfer; the amount and date of the transaction; the location of the terminal; and other information.

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What merchant surcharge rules mean to you

MasterCard merchant and processor rules and compliance programs promote reliable, simple and safe commerce. The full regulation is available on the Government Printing Office web site. Regulation E provides a basic framework that establishes the rights, liabilities, and responsibilities of participants in electronic fund transfer systems such as automated teller machine transfers, telephone bill-payment services, point-of-sale (POS) terminal. Mastercard chargeback procedures outline what is required of the card issuer, merchant, and cardholder should a dispute arise between a cardholder and a merchant, or if a card is used fraudulently. However, these rules can often create confusion as to how they should be applied to the dispute that crosses your desk. Regulation E will also apply to may cardholders' disputes.

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